What does Forethought do?
Forethought specializes in agentic AI for customer experience, offering an AI-native platform that supports enterprise customer support through a multi-agent architecture. Their solution enables omnichannel resolution across chat, email, voice, SMS, and more, integrating functions across customer service, sales, marketing, and account management.
How much did they raise?
The company raised $25M in its Series D round, led by Blue Cloud Ventures with participation from May Habib, Scott Wu, Karan Goel, NEA, Industry Ventures, Neo, Village Global, Sound Ventures, and Gwyneth Paltrow. This funding round brings their total raised amount to $115M.
What are their plans for the money?
Forethought intends to use the funds to expand its operations and accelerate development efforts, further enhancing its agentic reasoning technology and omnichannel support capabilities, which could significantly improve enterprise customer experiences.
What have they achieved so far?
The company has already made considerable progress, launching its proprietary Autoflows engine in 2023 and more recently debuting Forethought Voice in March 2025 in collaboration with Cartesia, handling over a billion monthly customer interactions with recognized clients like Airtable, Grammarly, and Datadog.
